jcpenney

jcpenney reviews

Outstanding
Outstanding: 9.0/10
38,490 customers have rated this store since 1997
Customer Certified
jcpenney
  • Address: 6501 Legacy Drive Plano, TX, 75024-3698, UNITED STATES
  • Tel: (800)322-1189
  • Online: shopper@jcpenney.com

J. C. Penney's online catalog includes departments for women's, men's and children's fashions, electronics, items for the home, toys, jewelry and sporting goods. The site also contains a gift registry and information on Penney's in-store services, such as its hair salon and photo studio. There is also a form that allows customers to order any item from the company's paper catalog.

Ordering Methods

  • Online
  • Phone (800) 322-1189
  • Toll Free (800) 322-1189

Special Features

  • Customer Info is Always Confidential
  • Live Customer Service Rep.
  • Available 24 Hours a Day
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • You Must Register
  • Gift Services
  • One-Click Ordering
  • Guaranteed Security

Delivery Methods

  • Priority Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground
  • International Regular Air

Payment Methods

  • American Express
  • Discover
  • Mastercard
  • Visa
  • Other JC Penney Credit Card

jcpenney ratings

Summary

  • Overall rating
    9.0 /10
  • Would shop here again
    0.0 /10
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Shopping experience

  • Ease of finding what you’re looking for
    0.0 /10
  • Product selection
    0.0 /10
  • Clarity of product information
    0.0 /10
  • Product availability
    0.0 /10
  • Prices relative to other online retailers
    0.0 /10
  • Design of site
    0.0 /10
  • Shipping charges
    0.0 /10
  • Variety of shipping options
    0.0 /10
  • Charges stated clearly
    0.0 /10
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After order has been received

  • Order tracking
    0.0 /10
  • On time delivery
    0.0 /10
  • Customer support
    0.0 /10
  • Product met expectation
    0.0 /10
Reviews

Customer reviews for jcpenney

  • 7/10 Review by: Online Shopper

    Started shopping 2 days ago. Was planning on the $10 off for rewards. Was a couple hours late submitting button and it no longer applies. Difficult to complete everything in the time frame when doing a big shopping spree and dealing with kids.

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  • 8/10 Review by: Online Shopper

    I enjoy the quality of merchandise that I get from JCP. I like the ease that I can sit and search for things to purchase in the comfort of my own home.

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  • 6/10 Review by: 4boysmama

    I appreciate that JCpenney actually knows that Tall happens and they are the only place i can buy pants for myself and my son..

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  • 10/10 Review by: Online Shopper

    I wish I could've had my order shipped to the store. That was not an option for what I bought.

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  • 9/10 Review by: Jenny

    it has a selection of items that I can afford when on sale.

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  • 10/10 Review by: Love2shop

    Like the willingness to accept return.

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  • 9/10 Review by: Online Shopper

    easy to shop on line

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  • 10/10 Review by: hawaii

    Lisa lisahayesmisc123@gmail.com

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  • 1/10 Review by: Online Shopper

    I tried to receive my points and it would not let me log in so then I tried to get a new password and put in my email address so they could send me a new log in and did not receive the email. I tried to use my gift card and they said it was not...

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  • 10/10 Review by: Online Shopper

    good products and prices and variety. only think is higher end names like ck, polo are none but most products are solid quality. do wish there were more selection for mens liz claiborne apparel both online and in store, Dover DE 19904 Dover Mall

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