Victoria's Secret

Victoria's Secret reviews

Good
Good: 8.8/10
244,017 customers have rated this store since 2000
Customer Certified
Victoria's Secret
  • Address: 8655 East Broad Street Reynoldsburg, OH, 43068-9715, UNITED STATES
  • Tel: (800) 970-1109

Victoria's Secret offers a wide variety of Bras & Panties, Sleepwear & Robes, Lingerie, Bath & Fragrance, and Satin Bedding in their online store. Shoppers are encouraged to sign up for a free account to make shopping online faster and easier by saving shipping and billing preferences. Members may also save their shopping bag for up to 48 hours before checking out. The site features a Bra Salon for fitting and styling advice, as well as the Glam Lounge where visitors can see recent show clips and photo shoots.

Ordering Methods

  • Online
  • Phone (800) 888-8200
  • Toll Free (800) 888-8200

Special Features

  • Confidential by Customer Request
  • Live Customer Service Rep.
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • You Must Register
  • Gift Services

Delivery Methods

  • Priority Next Day Air
  • Standard Next Day Air
  • First Class Air (2-3 days)
  • International Express Air
  • International Regular Air

Payment Methods

  • American Express
  • Discover
  • Mastercard
  • Visa
  • Other Victoria's Secret Card

Victoria's Secret ratings

Summary

  • Overall rating
    8.8 /10
  • Would shop here again
    0.0 /10
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Shopping experience

  • Ease of finding what you’re looking for
    0.0 /10
  • Product selection
    0.0 /10
  • Clarity of product information
    0.0 /10
  • Product availability
    0.0 /10
  • Prices relative to other online retailers
    0.0 /10
  • Design of site
    0.0 /10
  • Shipping charges
    0.0 /10
  • Variety of shipping options
    0.0 /10
  • Charges stated clearly
    0.0 /10
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After order has been received

  • Order tracking
    0.0 /10
  • On time delivery
    0.0 /10
  • Customer support
    0.0 /10
  • Product met expectation
    0.0 /10
Reviews

Customer reviews for Victoria's Secret

  • 10/10 Review by: Online Shopper

    I really love customer service and the quality of the merchandise I buy from here. I also love the discounts VS gives.

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  • 8/10 Review by: Online Shopper

    Your selection is terrible. The quality of your bras have gone down. I miss the clothing line. I'm truly angry you got rid of the swim line. The quality of your bras is simply not what it used to be. You had a bra a while back called the naked. Best...

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  • 3/10 Review by: Online Shopper

    Something is not right with the website right now...I'm hoping my order went through...and only once...and the PayPal button isn't working so it really isn't a payment option

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  • 6/10 Review by: Online Shopper

    There were a lot of items not in stock and 95% of items not in stock were in the XL size which is what I was trying to order. So either it was out of stock or it didn't even come in a size bigger than a lg. Very Disappointed!

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  • 4/10 Review by: Jessica

    I had some checkout trouble with my online order today! It took me a few tries, and it was a hassle to make it work. Thankfully, customer service was very helpful and gave me immediate suggestions that helped me get my order through.

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  • 8/10 Review by: jewel

    Your items are made overseas, there is a lack of body diversity. I have for a long time hated your brand but I've really grown out of that phase in my life and need quality sports bras and underwear no matter the price. I just seek simplicity and...

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  • 1/10 Review by: Online Shopper

    I have a larger bust and usually need to make my purchases online because the product isn't carried in the store and if it is the color options are very limited. I usually make these purchases in-store to avoid shipping fees. To use a Reward Card...

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  • 10/10 Review by: Terri

    I love Victoria Secret but I just wish they had larger clothes!

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  • 10/10 Review by: Linda

    My purchase qualified for free shipping by using by Angel card but I wasn't able to use it. I had so many codes I couldn't even use them all. That was pretty nice. I especially appreciated being able to go back and forth from my shopping basket to...

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  • 10/10 Review by: Online Shopper

    I am a bit busty.... It would be nice if there were more options for larger size bras. Body by Victoria has been my choice for several years.

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